WhatsApp & Zalo CRM Automation
WhatsApp and Zalo CRM automation
An agent drafts follow-up sequences across email and WhatsApp today, based on what each lead actually said, and a Netbase growth expert approves every message before it sends. Zalo OA is on the roadmap — join early access to be notified. Everything syncs back to the WorkSuite CRM already inside your Cloodo Workspace.
Get your free AI Funnel AuditOne sequence, several channels
A sequence can combine channels instead of locking you into one. Today that means email and WhatsApp — the agent picks a sensible order and a Netbase growth expert can change it per campaign. Zalo OA joins as a channel once it ships.
| Channel | Good for |
|---|---|
| First touch, proposals, longer explanations | |
| WhatsApp (via WaCRM) | Faster follow-up where the lead already uses WhatsApp |
| Zalo OA (roadmap — join early access) | Leads in Vietnam who expect to be reached on Zalo |
Consent is built in, not bolted on
Every lead form includes a clear consent checkbox before any follow-up happens, and an opt-out that applies across every connected channel at once — not a separate unsubscribe per tool.
Related
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- Vietnam Market Entry
A go-to-market plan for SaaS and B2B companies entering Vietnam, run with a Hanoi-based growth team and AI agents.
- Cloodo Growth for Agencies
Lead generation and follow-up for agencies and outsourcing companies, built on the Workspace you already use.
- Cloodo Growth Pricing
Cloodo Workspace plans from Free Trial to Enterprise (self-serve Growth module: early access), plus Netbase-managed packages — talk to us for pricing.
FAQ
Which channels are supported?
Email and WhatsApp (via WaCRM) today. A sequence can mix channels — for example, an email first, then a WhatsApp follow-up if there's no reply — and stops automatically the moment the lead responds on any channel. Zalo OA is on the roadmap — join early access to be notified.
Do we need our own Zalo OA?
Not yet — Zalo OA is on the roadmap, not live today. When it ships, you'll connect your own Zalo Official Account; Cloodo Growth will send and track messages through it, not create or operate one on your behalf.
How does consent and opt-out work?
The consent checkbox on every Cloodo Growth form asks for explicit permission to be contacted by email or WhatsApp, and tells people they can opt out at any time. Opt-outs stop every connected channel, not just one.
Can a company outside Vietnam use Zalo OA?
Once Zalo OA ships, yes — it will work for leads based in Vietnam regardless of where your company is, and you'll be able to stick to email and WhatsApp for leads where Zalo isn't relevant. Join early access to be notified when it's ready.
Are messages generic templates or written per lead?
Every draft message is context-aware — written from what the lead actually said, not a single fixed template — and a Netbase growth expert approves it before it sends.